4WHEELPARTS...........DON'T W8 TIL ITS 2 L8 !!!!

JUS ADDED BY RODNEY............. $25.00 LATE FEE FOR ENTRIES RECIEVED AFTER JUNE 5 & NO LATER THAN JUNE 11 BEFORE STORE CLOSES.NO SHIRT FOR LATE ENTRY CAPT.
MAKE SURE THAT ALL TEAM MEMBERS HUNTING LICENSES ARE UP TO DATE.IF ANY ?'S CALL RODNEY'S CELL @ 478-1729

I spoke to Tyler on this side and to the "supposed manager" that he spoke to, which by the way was another sales person in the phone center that thought he knew what he was doing. Tyler looked at a past invoice on those tires and although we don't normally sell those particular tires we purchased them for one of my personal customers in the past. Unfortunately I worked out special deal from the vendor for those tires because they were going on a Sema truck and he received them much lower than normal cost. Tyler was under the impression that that was our everyday cost and passed that along to our customer by mistake.

That is where we left off putting customer service first. It is completely unacceptable to call a customer and ask for more money after we have concimated the sale. We did charge the card because our purchasing dept got the tires in and the order was in the tire dept being mounted.
There is absolutely no excuse for the treatment from here on out. My management staff has been trained to honor any price that we quote without question. Unfortunately this is two EX sales people that will be spending the next 2 months in the warehouse unloading trailers until they learn to appreciate the fact that they sit in an air conditioned building all day talking to people about the things they are passionate about.
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